Frequently Asked Questions

We recommend storing your tea in a airtight container and away from direct source of light . Our tins are perfect for this. 

If properly stored your tea could last for years - but generally, it will start to lose flavour and aroma after about 3 months.

We recommend filling your kettle with fresh filtered water to get the best flavour out of your tea.

Full instructions regarding infusion are available on the individual product pages.

 Perfect Cup Of Tea 

Full instructions regarding infusion are available on the individual product pages.

Perfect Cup Of Tea 

Full instructions regarding infusion are available on the individual product pages.

Perfect Cup Of Tea 

Nearly all of our whole leaf teas and herbal infusions can be infused at least twice, and our Oolong teas can be infused as many as six times!

No, you don’t need an account to place an order but creating one will mean you don’t have to enter all your details next time you want to make a purchase. Some of our promotional codes also only work if you are signed into an account.

We don't have a store (yet) but some of our teas are available in a selected number of retail stores in Miami & New York and other independent shops worldwide.

 For The  full list click here.

You can add a gift message to the packing slip when you reach your basket.

Check our deliveries page to see when you should expect your parcel. If your expected delivery date has passed, please let us know, quoting your order number.